When people work in a culture of fear and are waiting for the next shoe to drop, we all lose from lower productivity, lack of innovation, unproductive conflict, mediocre customer service, and stunted professional development.
"we should end racism because it leads to mediocre customer service" is the weirdest unsavory capitalist reasoning .... is the author trying to convince us ending racism is worth our time still? 40% of the way thru? where are the tips and techniques?
