As the fog of summer was still clearing, when few people paid close attention to politics, the New York Times had just published a story about a coming Clinton campaign strategy shift. Hillary would “show more humor and heart,” the headline declared. In the piece, Clinton’s top aides—including Mook and Palmieri—admitted that there had been significant blunders made by the campaign, notably the months-long denial that there was a problem with her use of a private e-mail server. And that the American public perceived her as too robotic and aloof. But, they promised, the real Hillary would emerge
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