Best Western CEO David Kong, who takes a cerebral but firm approach to the issue of Airbnb, says this would be a serious mistake, akin to repeating the one the industry made by becoming too reliant on OTAs. In a blog post about it, Kong wrote, “Celebrated author and playwright George Bernard Shaw said, ‘Success does not consist in never making mistakes, but in never making the same one a second time.’” (Kong and Chesky might be surprised to discover they share an affinity for quoting George Bernard Shaw.)
