Dutton has found that high quality connections can revitalize employees emotionally and physically, and help organizations function better. They lead employees to feel more energized and engaged at work, make them more resilient when they encounter setbacks or frustration, and help teams work together more cohesively. Feeling like part of the group can make even the most mundane tasks seem valuable and worth doing well. Yes, brief interactions can be demeaning—but they can also be dignifying.
