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You may not learn everything you need to know to fix the problem through interviews alone, but often people only listen to your other data because you listened to them first.
“Micro-democracy is what we’re trying now. If it doesn’t work, then we’ll come up with something else eventually, I guess. But I’ll tell you, I can’t think of a single case when telling people what they should want works out well.”
“I have come to believe that the best leaders are those that are required to subvert some part of their personality to lead. They learn discipline, and in this way they are able to put others first.”
“This is what we do. We deal with the dangerous, sociopathic, power-hungry individuals the people elect.”
“The problem with feeds, beyond all the obvious problems, I mean, is that they give us the illusion of a perfect truth, incontrovertible evidence, a flat, singular version of history. They are too easy to rely on, to believe in.” She lightens her words with a smile and a half-shrug. “I practice sustaining my disbelief in objective, documentable truth.”
