No one likes to be pushed around, but people often put up with it for too long. So, I get them to see their resentment, first, as anger, and then as an indication that something needs to be said, if not done (not least because honesty demands it). Then I get them to see such action as part of the force that holds tyranny at bay—at the social level, as much as the individual. Many bureaucracies have petty authoritarians within them, generating unnecessary rules and procedures simply to express and cement power. Such people produce powerful undercurrents of resentment around them which, if
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