How to take decisions (Management Sutras Book 5)
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To build a business, we need decision-makers and decision-followers. He who takes decisions is the karta. He who follows decisions is called a karya-karta.
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Garud always anticipates situations and takes calls accordingly without checking with his boss or master. In that micro-context, he behaves as karta.
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In business, the yajaman has the power to give a person a livelihood, grant him a promotion, sideline him or even fire him. These decisions have a huge impact on the lives of the devatas who depend on the business.
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Ram values the squirrel not for his percentage of contribution to the overall project but because he recognizes a yajaman. A squirrel today, can be a Ram tomorrow.
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A kupa-manduka, or frog in a well, and a chakravarti, or emperor of the world, are no different from each other, except in terms of scale. Both their visions are limited by the frontier of the land they live in.
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Everyone looks at the karta for a decision despite data being unreliable, the future being uncertain, and outcomes that are unpredictable. Not everyone can do it. He who is able to make decisions independently is the karta. He who allows others to do so is the yajaman.
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The notion of karma is unique to Indian thought. No action exists in isolation. Every decision impacts the ecosystem. Karma is often mistaken for the adage, “As you sow, so shall you reap.” The assumption then is that if we sow good deeds, we will reap good rewards. But who decides what action is good or bad? The desire to qualify an action, and its consequence, as good or bad, right or wrong, is a peculiarly human trait. Nature does not do so.
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Decisions are good or bad only in hindsight
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A yajaman needs to be defined not by the outcome, achievement, goal or performance, but by his ability to take decisions proactively and responsibly.
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The Pandavs insist Shikhandi is a man: he was born with a female body but later in life, due to the intervention of a yaksha called Sthuna, had obtained male genitalia. Does that make Shikhandi a man or a woman? Is Bhisma wrong to assume Shikhandi is a woman? Is Arjun right to assume Shikhandi is a man? Since the outcome benefits the Pandavs, we can say Arjun’s call is right, but the answer is anything but objective.
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At the time of action, our decision is based on a set of assumptions. The assumptions may be wrong. Leaders have to constantly deal with uncertainty, give hope to the people even when nothing is clear. Decisions become good or bad in hindsight. We would like to believe that a decision is rational. More often than not, decisions are rationalized.
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A yajaman is one who does not blame anyone for any situation. He knows that his fortune and misfortune are dependent on many forces. Besides his knowledge, skills, experience and his power of anticipation, a lot depends on the talent of people around him—the market conditions and regulatory environment. He simply takes charge of whatever situation he is in, focusing on what he can do, never letting the anxiety of failure pull him back, or the confidence of success make him smug.
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Making decisions is not all gloom. It also yields positive results, sometimes even unexpected windfalls. Just as the yajaman is responsible for negative consequences, he has a right over positive consequences. It is this hope of unexpected positive consequences that often drives a yajaman.