Whenever Mr. Lal goes to his factory, he makes sure he speaks to people at all levels, from workers to supervisors to managers to accountants to security people. He is not interested in finding out who did the job well or who did not. That, he feels, is the job of managers. He is only interested in identifying people in the factory who take proactive steps to solve a problem. He consciously seeks decision-makers, like the executive who prepared a report on waste management without being asked to, or the supervisor who voluntarily motivated his team to clean the toilets when the housekeeping
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