“You’d think sharing would slow you down, but it takes time and energy to hide things,” Caryn said. Being more open personally led people to be more open professionally. Caryn’s team used to discuss “lessons learned” in one-on-one meetings, but most people were not comfortable discussing failure in larger groups. “Lessons learned” is now something that the full team has embraced. “Before, we used to talk about what went well,” Caryn said. “Now, we cover what went wrong too.”
