Multipliers, Revised and Updated: How the Best Leaders Make Everyone Smarter

by Liz Wiseman

Chapter Four Summary The Know-It-All Versus the Challenger KNOW-IT-ALLS give directives that showcase how much they know. As a result they limit what their organization can achieve to what they themselves know how to do. The organization uses its energy to deduce what the boss thinks. CHALLENGERS define opportunities that challenge people to go beyond what they know how to do. As a result they get an organization that understands the challenge and has the focus and energy to take it on. The Three Practices of the Challenger 1. Seed the Opportunity • Show the need • Challenge the assumptions • Reframe problems • Create a starting point 2. Lay Down a Challenge • Extend a concrete challenge • Ask the hard questions • Let others fill in the blanks 3. Generate Belief in What is Possible • Helicopter down • Cocreate the plan • Orchestrate an early win Becoming a Challenger 1. Take the extreme questions challenge 2. Create a stretch challenge 3. Take a bus trip 4. Take a massive baby step Leveraging Resources