ASK FOR THE F-I-X. Many people are promoted into management positions because they are natural problem solvers. So, when someone brings you a problem, it is only natural for you to want to fix it. And chances are, people will expect you to because you so often do. In that split second before you respond, recall Kerry Patterson marching into the office of his intern and demanding she do more than just point out awkward sentences. Ask for people to complete the thought process and provide a fix. Use simple questions such as these:
