Create Safety for Best Thinking (The Yin) Demand Rigor (The Yang) • Share their view last after hearing other people’s views • Ask the hard questions • Encourage others to take an opposing stand • Challenge the underlying assumptions • Encourage all points of view • Look for evidence in the data • Focus on the facts • Look at the issue from multiple perspectives • Depersonalize the issues and keep it unemotional • Attack the issues, not the people • Look beyond organizational hierarchy and job titles • Ask “why” repeatedly until the root cause is unearthed • Equally
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