A striking study conducted at the University of Rochester shows how important this is. Kids were divided into two groups of 14 each. Both groups received used, broken crayons, and an adult informed the children that she was going to leave for a few minutes to get better art supplies. In group one, the adult returned promptly with fancier pens and crayons; in group two, she returned empty-handed, offering nothing but excuses. Next, the adult repeated this exercise, this time saying that she was going to get a selection of bigger, better stickers. The first group got the goods; the second, one
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