The ERP model offers a more complex and larger-scale illustration. The decision to replace any ERP carries high cost. Once ERP is integrated into a client’s business, employees have sunk the cost of learning to use this system, relationships have been established with the new service team to solve problems, and investments have been made in compatible software to customize the system to the client’s needs. Once done, changing that only comes at an extraordinarily high cost: the time and effort to research competitive offerings, the purchase cost of a replacement ERP system, all the
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