“Hand selling is one of the things that independent bookstores do best,” Bagnulo said. “That’s when you put the book in someone’s hand and say, ‘I love this, and I think you’ll love it.’ It’s not about pushing ‘the right literature,’ it’s about having that conversation.”
I have to say in my 30 years of going to book stores I have never never NEVER experienced this. This author is living in a different world that most of us have never experienced. Maybe in Canada but certainly not in any book store I've been in.
