Dave Jones

42%
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Returns tend to happen more with online purchases than in-store ones, because customers have never actually held the merchandise, such as the sleek leather oxfords I ordered from Zappos for my wedding, which emerged from their box looking perfectly suited to a cheap pimp.
Dave Jones
My experience is the opposite: I'm much more likely to return a walk-in retail purchase.
The Revenge of Analog: Real Things and Why They Matter
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