Set one key ground rule: Silence denotes agreement. These three words do a great job of forcing people to open up, no matter how reluctant they may be feeling (or how passive-aggressive they are). Explain to people that if they don’t say anything when given a proposal or plan, they’re voting “yes” for it. Silence doesn’t mean “I’m not voting” or “I reserve the right to weigh in later.” It means “I’m completely on board with what’s being discussed.”
