daily work becomes dominated by the priority du jour, often with requests for urgent work coming in through every communication mechanism possible, including ticketing systems, outage calls, emails, phone calls, chat rooms, and management escalations. Disruptions in manufacturing are also highly visible and costly, often requiring breaking the current job and scrapping any incomplete work in process to start the new job. This high level of effort discourages frequent disruptions. However, interrupting technology workers is easy, because the consequences are invisible to almost everyone, even
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