The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

by Gene Kim

In the blameless post-mortem meeting, we will do the following: Construct a timeline and gather details from multiple perspectives on failures, ensuring we don’t punish people for making mistakes Empower all engineers to improve safety by allowing them to give detailed accounts of their contributions to failures Enable and encourage people who do make mistakes to be the experts who educate the rest of the organization on how not to make them in the future Accept that there is always a discretionary space where humans can decide to take action or not, and that the judgment of those decisions lies in hindsight Propose countermeasures to prevent a similar accident from happening in the future and ensure these countermeasures are recorded with a target date and an owner for follow-up