Management at New Relic, observed in 2011, “We found that when we woke up developers at 2 a.m., defects were fixed faster than ever.” One side effect of this practice is that it helps Development management see that business goals are not achieved simply because features have been marked as “done.” Instead, the feature is only done when it is performing as designed in production, without causing excessive escalations or unplanned work for either Development or Operations.‡
