In almost every IT organization, there is an inherent conflict between Development and IT Operations which creates a downward spiral, resulting in ever-slower time to market for new products and features, reduced quality, increased outages, and, worst of all, an ever-increasing amount of technical debt. The term “technical debt” was first coined by Ward Cunningham. Analogous to financial debt, technical debt describes how decisions we make lead to problems that get increasingly more difficult to fix over time, continually reducing our available options in the future—even when taken on
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