the dedicated release engineer became intimately familiar with the product’s Development and QA issues, and helped them get what they needed from the Ops organization to achieve their goals. They were familiar with the typical Dev and QA requests for Ops, and would often execute the needed work themselves. As needed, they would also pull in dedicated technical Ops engineers (e.g., DBAs, Infosec, storage engineers, network engineers) and help determine which self-service tools the entire Operations group should prioritize building.
