Because our team also needed to deliver capabilities in days, not months, I needed a team who could do the work, not give it to contractors—we wanted people with kickass engineering skills, not people who knew how to manage contracts. And to make sure our work wasn’t sitting in queue, we needed to own the entire stack, which meant that we took over the Ops requirements as well....We brought in many new tools to support continuous integration and continuous delivery. And because we knew that if we succeeded, we would have to scale with extremely high growth, we brought in new tools such as the
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