The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

by Gene Kim

In 2015, Kissler said that in order for the selling or customer-facing technology organization to enable the business to meet their goals, “…we needed to increase productivity in all our technology value streams, not just in a few. At the management level, we created an across-the-board mandate to reduce cycle times by 20% for all customer-facing services.” She continued, “This is an audacious challenge. We have many problems in our current state—process and cycle times are not consistently measured across teams, nor are they visible. Our first target condition requires us to help all our teams measure, make it visible, and perform experiments to start reducing their process times, iteration by iteration.”