because everyone fully owns the quality of their work, everyone builds automated testing into their daily work and uses peer reviews to gain confidence that problems are addressed long before they can impact a customer. These processes mitigate risk, as opposed to approvals from distant authorities, allowing us to deliver value quickly, reliably, and securely—even proving to skeptical auditors that we have an effective system of internal controls. And when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and how
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