After developing and using Morgue, the number of recorded post-mortems at Etsy increased significantly compared to when they used wiki pages, especially for P2, P3, and P4 incidents (i.e., lower severity problems). This result reinforced the hypothesis that if they made it easier to document post-mortems through tools such as Morgue, more people would record and detail the outcomes of their post-mortem meetings, enabling more organizational learning.
