One of the potentially surprising outcomes of these meetings is that people will often blame themselves for things outside of their control or question their own abilities. Ian Malpass, an engineer at Etsy observes, “In that moment when we do something that causes the entire site to go down, we get this ‘ice water down the spine’ feeling, and likely the first thought through our head is, ‘I suck and I have no idea what I’m doing.’ We need to stop ourselves from doing that, as it is route to madness, despair, and feelings of being an imposter, which is something that we can’t let happen to good
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