The era of focusing mostly on back-office systems and internal business administrative efficiency is fading into history. Today’s CIO must be forward-looking, creative, and thoughtful about future business designs using all kinds of digital technology as a tool for customer-facing innovation. The CIO will become the integrator of the many kinds of digital change that the other C-suite leaders are trying to make. It will be a factoring role, concentrated on looking for the commonalities that can speed progress by simplification. This will involve orchestrating the creation of new systems and
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