Real Business of IT: How CIOs Create and Communicate Value

by Richard Hunter

We believe that executives, like everyone else, see what is brought to their attention. The costs associated with IT are brought to their attention every time they see a chargeback report or request a change in their services. Occasional failures are bound to be noticed, too. If IT doesn’t make a point of bringing the value to their attention, it’s much less likely to be seen and acknowledged.

well said