Uptime, which is equivalent to sales and service channel availability in a business where the product is delivered to customers electronically on demand Application performance, such as the time needed for an application to respond to a request from a user, another metric that is highly visible to internal users as well as external customers On-time project delivery, a critical metric for product availability in a company whose products are information based On-budget project delivery “First time right” application development Cost-saving opportunities, an important metric in a business where
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