Benjamin

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One of the things that makes collaboration so powerful is that it combines people with different points of view and different skills to work on a problem together. The challenge, of course, is that the same thing that makes diversity so powerful can also serve as the root of conflict: different people have different values, make different assumptions, have different biases and prejudices, and bring different knowledge to the table. To turn this mix into a productive team rather than a free-for-all, you need to create some shared purpose, and you need to create trust.
Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously
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