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Kindle Notes & Highlights
Culture, gender, and age are important, and to understand an individual requires that you acknowledge these vital characteristics — and treat her or him individually.
In sum, as you seek to understand people of other cultures or backgrounds, begin first with the individual. Don’t underestimate cultural or group-specific behavior or overestimate the universality of human behavior. When in doubt, show respect, ask questions, and listen, listen, listen.
Freedom of choice and self-control are possible when you develop assertive responses to situations you have previously handled nonassertively or aggressively.
We’ve suggested that assertive and aggressive behavior differ principally in that the latter involves hurting, manipulating, or denying others in the course of expressing oneself.
