Lance Johnson

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QuikTrip promotes an intrinsic ownership mind-set among employees, and a team atmosphere. Employees at the store level are generalists, which means that their responsibilities are for any and all operations at the store. If a register needs to be manned, a toilet needs to be scrubbed, or upkeep outside of the store is necessary, store employees have to be ready to rise to the occasion.
Intelligent Fanatics: How Great Leaders Build Sustainable Businesses
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