The physical environment certainly mattered, and—contrary to what Kyocera or Le Corbusier might believe—decorations such as pictures and plants tended to make workers happier and more productive. But there was much more to the environment than its design—equally important was who had designed it. The best option was to let workers design their own space. (At that point, it made no difference whether the space they created for themselves was sparse or enriched—presumably because each worker chose a space that worked for her.) The very worst was to give them the promise of autonomy, and then
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Illustrates the importance of control to people
