investing in trusting long-term relationships with his colleagues; • an inclusive and consultative but decisive management style; • disciplined, structured and formal rhythms and routines; • being generous in success; • taking responsibility for setbacks; • looking for systemic root causes using rigorous analysis rather than scapegoats; • being passionate but not emotional; • being on top of the technical detail; • working alongside technical staff and mentoring them in a structured and consistent way; • looking ahead to prospective regulatory changes, establishing a small, dedicated
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