Everyone runs to the problem.’ In fact you don’t want that. You want to decide who is going to deal with the problem, get them to work on it, give them all the support they need. And then make sure the rest of the people – maybe they are kept informed about what is going on because there can be concern – but make sure they carry on doing what they should be doing. Sometimes create the opportunity for them to have an input, but in a very structured way. ‘So, okay, we’ve got this problem. Going to have a review meeting. What has everyone got to say about it? Okay, that’s your opinion. Maybe
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