Table 3-1. The 12 qualities of effective design organizations Foundation Output Management 1. Shared sense of purpose 2. Focused, empowered leadership 3. Authentic user empathy 4. Understand, articulate, and create value 5. Support the entire journey 6. Deliver at all levels of scale 7. Establish and uphold standards of quality 8. Value delivery over perfection 9. Treat team members as people, not resources 10. Diversity of perspective and background 11. Foster a collaborative environment 12. Manage operations effectively
