After setting expectations, the next step is to help team members achieve them. Avoid telling people how to do their work — this is the kind of behavior that gave the word “management” a negative association. While that may have been appropriate in companies geared toward mass work such as manufacturing or industry (and it’s debatable whether it was there), it’s never been the best way to engage people in creative or knowledge work. Instead, encourage the team member’s autonomy, and help them develop their own plan to achieve those expectations. When given ownership of not just their work
...more
