But it creates unusual situations where individuals have to battle to get an unlikely sounding story accepted: ‘I wasn’t parked illegally, I was stuck in traffic’; or ‘That’s not a terrorist group, it’s an alumni association.’ Does more efficient service in the majority of cases justify trapping a small number of individuals in Kafkaesque battles against bureaucracy? That is a question with no easy answer. But it does tell us we should strive to listen to people who say they have fallen victim to a rare and unusual error and set up mechanisms to sort out these errors quickly. With fly-by-wire,
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Kafkaesque Trade-offs
