The goal of the Deliver phase is straightforward. You need to explain to the team that a decision has been made. Sounds easy, right? Well, this is where junior managers blow it. They do a good job of explaining the decision, but they fail convey that this is the decision and further debate is not necessary. A good sign of poor mandate delivery is when the delivery degrades into another debate of the issues. Delivering a mandate takes moxie. The team has got to leave the room knowing the decision has been made. They don’t have to like it, they may hate it, but they can’t leave the room thinking
...more
