High skill, low will: Boredom is imminent—needs a change of scenery and responsibility. Stat. High will, low skill: Needs training, needs mentorship. Needs management. The good news is they really, really want it. Savor this because as soon as the skill kicks in, they’re going to start wanting your job. This rules. Low will, low skill: Boy, did you screw up. It takes a fairly concerted effort to ignore the needs of your employee so long that (a) they no longer have the skills necessary to do their job, and (b) they don’t want to do it. Roll those sleeves up, pal. You’ve got work to do. High
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