What the Taorminas (like so many other protesters) miss, however, is that at least for the moment these communication and control capabilities have very little to do with any sort of utility interest in the behavior of any individual customer. We matter to them as a manipulable aggregate, rarely as individual units, and almost never as particular people. This disinterest in customers as human beings with ideas, wants, beliefs, and proclivities that matter to them has been at the heart of almost all popular resistance to the mass rollout of digital smart meters, not just in Texas. Everywhere in
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