an engaging TED talk, the British conductor Charles Hazelwood describes the critical importance of trust in leading an orchestra. A conductor’s instrument, of course, is the orchestra itself, and so when he raises the baton, he has to trust that the musicians will respond, and the musicians have to trust that he will create a collective environment within which each can do his or her best work. Based on this experience, Hazelwood speaks of trust as being like holding a small bird in your hand. If you hold it too tightly, you will crush the bird; hold it too loosely, and it will fly away.