agreeing minds. I don’t mean yes-men and yes-women. Debate and argument are essential. Improving upon each other’s ideas is crucial. I wanted people to speak up. “Oh, here’s a customer segmentation study I’ve done.” “Here’s a pricing approach that contradicts this idea.” It’s great to have a good old-fashioned college debate. But there also has to be high-quality agreement. We needed a senior leadership team (SLT) that would lean into each other’s problems, promote dialogue, and be effective. We needed everyone to view the SLT as his or her first team, not just another meeting they attended.
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