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realized that in a successful company it is as important to unlearn some old habits as it is to learn new skills.
Leadership means making choices and then rallying the team around those choices.
few tasks are more difficult than building a lasting institution.
was important that the transformation come from within, from the core. It’s the only way to make change sustainable.
A leader must see the external opportunities and the internal capability and culture—and all of the connections among them—and respond to them before they become obvious parts of the conventional wisdom.
For Microsoft that soul is about empowering people, and not just individuals, but also the institutions they build—enterprises like schools, hospitals, businesses, government agencies, and nonprofits.
Listening was the most important thing I accomplished each day because it would build the foundation of my leadership for years to come.
to empower every person and every organization on the planet to achieve more.
We are in the empowerment business,
organization is the values, customs, beliefs, and symbolic practices that men and women live and breathe each day.
Culture is how an organization thinks and acts, but individuals shape it.
At the core of our business must be the curiosity and desire to meet a customer’s unarticulated and unmet needs with great technology.
It’s about questioning ourselves each day: Where are all the places today that I had a fixed mindset? Where did I have a growth mindset?
The fundamental source of resistance to change is fear of the unknown.
Any advice that advocates passivity in the face of bias is wrong.
We estimate the value of these transformations over the coming decade to be about $2 trillion.
She saw what was possible by keeping a growth mindset, not one fixed on pointing fingers or assigning blame.
trust is built by being consistent over time.
MR, AI, and quantum may be independent threads today, but they are going to come together. We’re betting on it.
To that end, I have reflected on the principles and goals of AI
AI must be designed to assist humanity.
AI must be transparent.
AI must maximize efficiencies
must be designed for intelligent privacy, embodying sophisticated protections that secure personal and group information in ways that earn trust.
AI must have algorithmic accountability so that humans can undo unintended harm.
But there are “musts” for humans, too—particularly
stay relevant, our kids and their kids will need:
AI, robotics, and even quantum computing will simply be the latest examples of machines that can work in concert with people to achieve something greater.
The most profound difference between leaders is whether they fear or embrace new technology.
The core reason they were able to do so was because the cloud technology that enabled these innovations was now available to them without the need to invest a lot of capital.
(Education + Innovation) × Intensity of Tech Use = Economic Growth
