flights, at the same time. They traveled from town in the same limousine, were caught in the same traffic jam, and arrived at the airport thirty minutes after the scheduled departure time of their flights. Mr. Crane is told that his flight left on time. Mr. Tees is told that his flight was delayed, and just left five minutes ago. Who is more upset? The situation of the two men was identical. Both expected to miss their planes and both had. And yet 96 percent of the subjects to whom Danny put the question said that Mr. Tees was more upset. Everyone seemed to understand that reality wasn’t the
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