They know that there is a limit to how much remolding they can do to someone. But they don’t bemoan these differences and try to grind them down. Instead, they capitalize on them. They try to help each person become more and more of who he already is. Simply put, this is the one insight we heard echoed by tens of thousands of great managers: People don’t change that much. Don’t waste time trying to put in what was left out. Try to draw out what was left in. That is hard enough. This insight is the source of their wisdom. It explains everything they do with and for their people. It is the
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