First, they don’t use average performance as the barometer against which each person’s performance is judged. They use excellence. From their perspective, average is irrelevant to excellence. Second, they know that the only people who are ever going to reach excellence are the employees who are already above average. These employees have already shown some natural ability to perform the role. These employees have talent. Counterintuitively, employees who are already performing above average have the greatest room for growth.
