First, Break All the Rules: What the World's Greatest Managers Do Differently

by Gallup Press

IV. The item “My supervisor, or someone at work, seems to care about me as a person” is also driven by your ability to develop the employee, as is the item “There is someone at work who encourages my development.” When an employee comes up to you and asks the inevitable “Where do I go from here? Can you help me grow?” you need to know what to say. Should you help each person get promoted? If you tell an employee to attend some training classes and pay her dues, is that the right thing to say? Perhaps you feel as though you are too close to your people. Can you ever get too close to them? What happens if you have to terminate someone you have come to care about? What do you owe your people anyway? Your answers to all of these questions will guide you as you try to set up each person for success, both in the current role and beyond.