GALLUP: You’ve been managing now for 15 years. If you were going to give any advice to a new manager, what would it be? MICHAEL: I am not an expert at this, you know. I’m still learning. GALLUP: That’s fine. Just tell us a couple of the ideas that have helped you over the years. MICHAEL: Well … I suppose the first would be: Pick the right people. If you do, it makes everything else so much easier. And once you’ve picked them, trust them. Everyone here knows that the till is open.
